We are closely following the Centers for Disease Control (CDC) and World Health Organization (WHO) guidelines at our corporate and regional offices. Currently, we shouldn’t need to enter your home until Installation when our install team will need to access the breaker box. We request that any homeowner/family member who feels unwell near installation day lets us know and takes appropriate measures for their health and the safety of those around them.
Using technology to help keep everyone safe.
We’re leveraging new technology that keeps our customers and employees safe during this difficult time and makes Walker Power more efficient as a business.
Taking extra precautions during in-home visits and personal interaction.
In markets where we’re allowed to visit homes, we have modified our practices to ensure that we remain 100% compliant with the guidance from the CDC and WHO on hygiene and interacting with others. Our employees follow social distancing guidelines and remain at least six feet away from others. All interactions will be handshake free. Regardless, all of our sales, installation, and service teams wash their hands and/or sanitize their hands regularly. All required signatures will be gathered from a customer’s personal device so we can avoid sharing tablets and other personal handheld devices, like mobile phones.
Solar is an essential service according to the Department of Homeland Security.
Solar is an essential service according to the Cybersecurity and Infrastructure Security Agency (CISA)
CISA’s advisory list identifies workers who conduct a range of operations and services that are essential to continued critical infrastructure viability, include workers supporting the energy sector “through renewable energy infrastructure” like solar, “including those supporting construction, manufacturing, transportation, permitting, operation and maintenance, monitoring and logistics.”
The Solar Energy Industry Association (SEIA) has been in close contact with DHS, and both agree that this language is inclusive of solar.
These are truly uncharted times and we’re learning more as the situation unfolds. As health experts and government representatives share new guidance, we may make more changes to our business operations. Through it all, we will do what is in the best interest of the health and safety of our homeowners and employees.
Frequently asked questions and answers as they relate to COVID-19.
We have provided the following answers to your questions so you can stay up to date on how these changes might affect you.
Are you still conducting in-home visits?
Usually, we do not conduct in-home visits.
Will my service appointment be impacted by COVID-19?
Our installers are trained to follow COVID-19 guidelines.
I’m worried about people visiting my home right now. Should I reschedule my appointment?
Only our installers would need to access your home on installation day. If you are still uncomfortable on installation day then we can reschedule.
If you do reschedule my appointment, how will I know about it?
Your appointment won’t be rescheduled unless you request. If our installer calls out we will let you know as soon as that happens
Will COVID-19 cause delays in getting my system activated?
Unfortunately, there are several entities involved after installation to get your system activated so the answer is, possibly. Either way, we will keep you in the loop.
If you have any other questions, please contact us.
Walker Power follows all regulatory policies and guidelines set forth by the Center for Disease Control (CDC), as well as state and local authorities. For more information please visit https://walkerpower.energy/legal/covid-19-policy/