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Home » Legal » COVID-19 Policy

Your safety is our first priority.

Following CDC safety guidelines, as well as policies provided by other federal and local agencies.

We are closely following the Centers for Disease Control (CDC) and World Health Organization (WHO) guidelines at our corporate and regional offices. Currently, we shouldn’t need to enter your home until Installation when our install team will need to access the breaker box.  We request that any homeowner/family member who feels unwell near installation day lets us know and takes appropriate measures for their health and the safety of those around them.

Using technology to help keep everyone safe.

We’re leveraging new technology that keeps our customers and employees safe during this difficult time and makes Walker Power more efficient as a business.

  • Virtual Consultation: We understand many people still prefer face-to-face communication. Although, our standard is to use Zoom, we do understand this is an important decision and we respect that you may be more comfortable seeing us in person. Our only requirement is that you are healthy when and if you invite either/both of us over
  • E-Sign Documents: All contracts and required utility interconnection documents can be reviewed and signed using Docusign or another E-signature service.
  • Aerial Imagery: Solar energy system designs are customized using high-resolution aerial imagery, which reduces the need to take on-site roof photos.
  • Digital Proposals: Your custom design, system information, and solar agreement will all be delivered digitally. Your documents are automatically stored in your online Account Center, and can be reviewed by you online or over the phone, eliminating the need to meet in person.
  • Remote System Inspections: We take pride in our thorough installation and inspection process and ensure high-quality work by capturing pictures of the completed installation and reviewing them remotely.
  • In most cases, we do come to the house on the day of install to make sure everything runs smoothly and any further questions you may have will be answered. Everyone we work with wears as mask as required.  We, at Walker Power, may enter the house with the installers, but unlike the installers, we do not need to and will respect your decision if you do not want the additional people in your house.

Taking extra precautions during in-home visits and personal interaction.

In markets where we’re allowed to visit homes, we have modified our practices to ensure that we remain 100% compliant with the guidance from the CDC and WHO on hygiene and interacting with others. Our employees follow social distancing guidelines and remain at least six feet away from others. All interactions will be handshake free. Regardless, all of our sales, installation, and service teams wash their hands and/or sanitize their hands regularly. All required signatures will be gathered from a customer’s personal device so we can avoid sharing tablets and other personal handheld devices, like mobile phones.

Solar is an essential service according to the Department of Homeland Security.

Solar is an essential service according to the Cybersecurity and Infrastructure Security Agency (CISA)

CISA’s advisory list identifies workers who conduct a range of operations and services that are essential to continued critical infrastructure viability, include workers supporting the energy sector “through renewable energy infrastructure” like solar, “including those supporting construction, manufacturing, transportation, permitting, operation and maintenance, monitoring and logistics.”

The Solar Energy Industry Association (SEIA) has been in close contact with DHS, and both agree that this language is inclusive of solar.

These are truly uncharted times and we’re learning more as the situation unfolds. As health experts and government representatives share new guidance, we may make more changes to our business operations. Through it all, we will do what is in the best interest of the health and safety of our homeowners and employees.

Frequently asked questions and answers as they relate to COVID-19.

We have provided the following answers to your questions so you can stay up to date on how these changes might affect you.

Appointments

Are you still conducting in-home visits?

Usually, we do not conduct in-home visits.

Will my service appointment be impacted by COVID-19?

            Our installers are trained to follow COVID-19 guidelines.

I’m worried about people visiting my home right now. Should I reschedule my appointment?

            Only our installers would need to access your home on installation day.  If you are still uncomfortable on installation day then we can reschedule.

If you do reschedule my appointment, how will I know about it?

            Your appointment won’t be rescheduled unless you request.  If our installer calls out we will let you know as soon as that happens

Will COVID-19 cause delays in getting my system activated?

            Unfortunately, there are several entities involved after installation to get your system activated so the answer is, possibly.  Either way, we will keep you in the loop.

General

If you have any other questions, please contact us.

Contact Us

Walker Power follows all regulatory policies and guidelines set forth by the Center for Disease Control (CDC), as well as state and local authorities. For more information please visit https://walkerpower.energy/legal/covid-19-policy/

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